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Keywords Ambulance, Call center, Decision support systems, EMS, Function differentiation, Simulation
Persistent URL
Journal Operations Research in Health Care
van Buuren, M, Kommer, G.J, van der Mei, R.D, & Bhulai, S. (2017). EMS call centers with and without function differentiation: a comparison. Operations Research in Health Care, 12, 16–28. doi:10.1016/j.orhc.2016.12.001