Workforce management in call centers: forecasting, staffing and empirical studies

Additional Metadata
THEME	Logistics (theme 3)
Publisher	VU Amsterdam
Promotor	R.D. van der Mei (Rob)
Degree Grantor	Vrije universiteit Amsterdam
ISBN	978-94-6328-035-8
Persistent URL	hdl.handle.net/1871/55288
Organisation	Stochastics
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Ding, S. (2016). Workforce management in call centers: forecasting, staffing and empirical studies[VU Amsterdam].http://hdl.handle.net/1871/55288

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