Workforce management in call centers: forecasting, staffing and empirical studies

Additional Metadata
THEME	Logistics (theme 3)
Promotor	R.D. van der Mei (Rob)
Publisher	VU Amsterdam
Degree Grantor	Vrije Universiteit Amsterdam
ISBN	978-94-6328-035-8
Organisation	Stochastics
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Ding, S. (2016, May 25). Workforce management in call centers: forecasting, staffing and empirical studies. VU Amsterdam.

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