2016-05-25
Workforce management in call centers: forecasting, staffing and empirical studies
Publication
Publication
Additional Metadata | |
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VU Amsterdam | |
R.D. van der Mei (Rob) | |
Vrije Universiteit Amsterdam | |
hdl.handle.net/1871/55288 | |
Organisation | Stochastics |
Ding, S. (2016, May 25). Workforce management in call centers: forecasting, staffing and empirical studies. VU Amsterdam. Retrieved from http://hdl.handle.net/1871/55288 |