2016-05-25
Workforce management in call centers: forecasting, staffing and empirical studies
Publication
Publication
Additional Metadata | |
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Logistics (theme 3) | |
R.D. van der Mei (Rob) | |
VU Amsterdam | |
Vrije Universiteit Amsterdam | |
978-94-6328-035-8 | |
Organisation | Stochastics |
Ding, S. (2016, May 25). Workforce management in call centers: forecasting, staffing and empirical studies. VU Amsterdam.
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