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S. Ding (Sihan)

2016-05-25

Workforce management in call centers: forecasting, staffing and empirical studies

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Promotor R.D. van der Mei (Rob)
Publisher VU Amsterdam
Degree Grantor Vrije Universiteit Amsterdam
ISBN 978-94-6328-035-8
Organisation Stochastics
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Ding, S. (2016, May 25). Workforce management in call centers: forecasting, staffing and empirical studies. VU Amsterdam.
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