This paper analyzes several aspects of the Markov-modulated infinite-server queue. In the system considered (i) particles arrive according to a Poisson process with rate $\lambda_i$ when an external Markov process (“background process”) is in state $i$ , (ii) service times are drawn from a distribution with distribution function $F_i (·)$ when the state of the background process (as seen at arrival) is $i$ , (iii) there are infinitely many servers.We start by setting up explicit formulas for the mean and variance of the number of particles in the system at time $t ≥ 0$, given the system started empty. The special case of exponential service times is studied in detail, resulting in a recursive scheme to compute the moments of the number of particles at an exponentially distributed time, as well as their steady-state counterparts. Then we consider an asymptotic regime in which the arrival rates are sped up by a factor $N$, and the transition times by a factor $N^{1+\vareps}$ (for some $\vareps > 0$). Under this scaling it turns out that the number of customers at time $t ≥ 0$ obeys a central limit theorem; the convergence of the finite-dimensional distributions is proven.

Markov-modulated Poisson process, General service times, Queues, Infinite-server systems, Markov modulation, Laplace transforms, Fluid and diffusion scaling
Queueing theory (msc 60K25), Processes in random environments (msc 60K37), Central limit and other weak theorems (msc 60F05)
Life Sciences (theme 5)
Springer
dx.doi.org/10.1007/s11134-013-9368-4
Queueing Systems
Life Sciences and Health

Blom, J.G, Kella, O, Mandjes, M.R.H, & Thorsdottir, H. (2014). Markov-modulated infinite-server queues with general service times . Queueing Systems, 76(4), 403–424. doi:10.1007/s11134-013-9368-4