Optimization of Online Patient Scheduling with Urgencies and Preferences

We consider the online problem of scheduling patients with urgencies and preferences on hospital resources with limited capacity. To solve this complex scheduling problem effectively we have to address the following sub problems: determining the allocation of capacity to patient groups, setting dynamic rules for exceptions to the allocation, ordering timeslots based on scheduling efficiency, and incorporating patient preferences over appointment times in the scheduling process. We present a scheduling approach with optimized parameter values that solves these issues simultaneously. In our experiments, we show how our approach outperforms standard scheduling benchmarks for a wide range of scenarios, and how we can efficiently trade-off scheduling performance and fulfilling patient preferences.