Understanding cultural heritage experts’ information seeking needs

We report on our user study on the information seeking behavior of cultural heritage experts and the sources they use to carry out search tasks. Seventeen experts from nine cultural heritage institutes in the Netherlands were interviewed and asked to answer questionnaires about their daily search activities. The interviews helped us to better understand their search motivations, types, sources and tools. A key finding of our study is that the majority of search tasks involve relatively complex information gathering. This is in contrast to the relatively simple fact-finding oriented support provided by current tools. We describe a number of strategies that experts have developed to overcome the inadequacies of their tools. Finally, based on the analysis, we derive general trends of cultural heritage experts’ information seeking needs and discuss our preliminary experiences with potential solutions.