Capturing experience - a matter of contextualising events

This paper explores the notion of experience in the context of dynamic and interactive environments, such as web-based musea, where neither the individual user requirements nor the requested material can be predicted in advance. A definition of experiences for the particular context is introduced on which the analysis of the what (events), why (context) and the how (presentation) are based. The paper tries to identify the essential aspects of representation for the three main fields of investigation, namely content and expression for the event; goal, task action and role for the context, and the influence of event and context for the presentation. The aim is that the system can find satisfactory solutions for upcoming questions (e.g. based on the content of an image), misunderstandings (rearrangement of the material) or non-understanding (creation of a new sequence). The intent of the paper is to provide a first step towards dynamic and adaptive knowledge structures that facilitate conceptual presentations.